Customer Service Representative
4.
6 Brandon, MS Brandon, MS Full-time Full-time $14 - $16 an hour $14 - $16 an hour 4 days ago 4 days ago 4 days ago
Responsibilities:
Respond to Customer Inquiries:
Address customer questions, concerns, and complaints via various communication channels (email, chat, phone).
Provide accurate and timely information about products, orders, and policies.
Order Management:
Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
Product Knowledge:
Maintain a thorough understanding of the product catalog to help customers make informed purchasing decisions.
Problem Resolution:
Resolve customer issues, including order discrepancies, billing problems, and product defects, with empathy and efficiency.
Customer Education:
Educate customers about product features, warranties, and after-sales support.
Policy Adherence:
Ensure compliance with company policies, including return, refund, and warranty procedures.
Feedback Collection:
Gather customer feedback to improve products and services, and report recurring issues to management.
Cross-Selling and Up-Selling:
Identify opportunities to suggest additional products or services to customers.
Technical Support:
Provide basic technical assistance for online shopping platforms, including password resets and account issues.
Documentation:
Maintain accurate records of customer interactions and support inquiries.
Skills:
Communication:
Excellent verbal and written communication skills.
Active listening and empathy when dealing with customer concerns.
Product Knowledge:
In-depth knowledge of the company's product offerings.
Problem-Solving:
Strong analytical and critical thinking skills to resolve customer issues.
Patience and Empathy:
Ability to remain calm and understanding, even in challenging customer interactions.
Adaptability:
Flexibility to handle a variety of customer inquiries and adapt to changing situations.
Attention to Detail:
Accuracy in order processing and documentation.
Multitasking:
Capability to manage multiple customer inquiries simultaneously.
Technical Proficiency:
Familiarity with e-commerce platforms and relevant software tools.
Sales Skills:
Ability to identify opportunities for cross-selling and up-selling.
Teamwork:
Collaboration with colleagues in a dynamic customer service environment.
Job Type:
Full-time Pay:
$14.
00 - $16.
00 per hour Expected hours:
40 per week
Benefits:
Paid time off Experience level:
3 years Shift:
8 hour shift Rotating shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to Commute:
Brandon, MS 39047 (Preferred) Ability to Relocate:
Brandon, MS 39047:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
6 Brandon, MS Brandon, MS Full-time Full-time $14 - $16 an hour $14 - $16 an hour 4 days ago 4 days ago 4 days ago
Responsibilities:
Respond to Customer Inquiries:
Address customer questions, concerns, and complaints via various communication channels (email, chat, phone).
Provide accurate and timely information about products, orders, and policies.
Order Management:
Assist customers with placing orders, tracking shipments, and processing returns or exchanges.
Product Knowledge:
Maintain a thorough understanding of the product catalog to help customers make informed purchasing decisions.
Problem Resolution:
Resolve customer issues, including order discrepancies, billing problems, and product defects, with empathy and efficiency.
Customer Education:
Educate customers about product features, warranties, and after-sales support.
Policy Adherence:
Ensure compliance with company policies, including return, refund, and warranty procedures.
Feedback Collection:
Gather customer feedback to improve products and services, and report recurring issues to management.
Cross-Selling and Up-Selling:
Identify opportunities to suggest additional products or services to customers.
Technical Support:
Provide basic technical assistance for online shopping platforms, including password resets and account issues.
Documentation:
Maintain accurate records of customer interactions and support inquiries.
Skills:
Communication:
Excellent verbal and written communication skills.
Active listening and empathy when dealing with customer concerns.
Product Knowledge:
In-depth knowledge of the company's product offerings.
Problem-Solving:
Strong analytical and critical thinking skills to resolve customer issues.
Patience and Empathy:
Ability to remain calm and understanding, even in challenging customer interactions.
Adaptability:
Flexibility to handle a variety of customer inquiries and adapt to changing situations.
Attention to Detail:
Accuracy in order processing and documentation.
Multitasking:
Capability to manage multiple customer inquiries simultaneously.
Technical Proficiency:
Familiarity with e-commerce platforms and relevant software tools.
Sales Skills:
Ability to identify opportunities for cross-selling and up-selling.
Teamwork:
Collaboration with colleagues in a dynamic customer service environment.
Job Type:
Full-time Pay:
$14.
00 - $16.
00 per hour Expected hours:
40 per week
Benefits:
Paid time off Experience level:
3 years Shift:
8 hour shift Rotating shift Weekly day range:
Monday to Friday Work setting:
In-person Office Ability to Commute:
Brandon, MS 39047 (Preferred) Ability to Relocate:
Brandon, MS 39047:
Relocate before starting work (Required) Work Location:
In person.
Estimated Salary: $20 to $28 per hour based on qualifications.
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