Genna Benna's
Job OverviewA Genna Benna's Front of the House manager ensures the restaurant operates efficiently and profitably while maintaining their reputation and character.
They must coordinate a variety of activities, whatever the size or type of the outlet.
Managers are responsible for the business performance of Genna Benna's, as well as maintaining high standards of food, service, health and safety.
They are expected to work as a management team with the Kitchen Manager, General Manager and District Manager to assure the best possible overall guest experience with particular emphasis on building a highly professional, efficient and motivated front of the house staff.
The bartenders, servers, hostesses and server assistants report to this position.
Front of House Managers report to the General ManagerStaffing and Traininginterview and hire prospective new employees in accordance with Genna Benna's hiring policy and proceduresTake charge of training new FOH employees and maintain/update/expand the training manualReview employee performance at least 3 months after hire and annually thereafterRecommend disciplinary action, including write-ups, and recommend termination where necessaryPrepare FOH (bartender, server, hostess and server assistant) weekly schedules in compliance with the budgeted hourly limits given by the General Manager and/or District Manager,Recommend policy changes and effectively communicate all FOH policy and operating matters to staff.
Assure compliance with labor laws and company policy.
Shift ResponsibilitiesThe FOH manager is expected to be present and active on the floor during business hours.
Maintain high guest relations and deal with any guest complaints as they ariseVisit every guests table at some point during the dining experienceEnsure that all employees adhere to Genna Benna's uniform standardConfirm that the restaurant is ready for revenue before each shiftVerify that all opening and closing duties are performed before and after each shiftAssign server sections, hold pre-shift meetings and assure that specials for the weekend are understood and wild cards are printedBe prepared to back up all positions (server, bartender, hostess and server assistant) during every shiftMaintain open communication with all BOH and FOH staffAnalyze labor needs as shift progresses and make adjustments accordinglyHousekeepingMaintain high standards of quality control, hygiene, health and safetyCheck stock levels of important items before each shift.
Let the General Manager know when supplies need to be orderedPrepare cash drawers and providing petty cash and change as requiredHelp in any area of the restaurant when circumstances dictateJob QualificationsEducation:
High school diploma or equivalent is requiredCourse work in Restaurant Management or a Bachelor's Degree is preferredMust be at least 21 years of age
Experience:
2 plus years prior restaurant experience is requiredMust have a Valid Driver's LicenseKnowledge of Labor Laws, Health Codes, Safe Food Handling and Sanitation, Safety and Security systems and proceduresMust be able to communicate clearly and understand the English languageOutgoing personality, positive attitude and strong oral communication skills.
Positive interpersonal skills required.
Strong knowledge of restaurant operations, service procedures and function.
Proficient in computer operations including point of sale, word, excel & outlookGood people management skills, communication and listening skills.
Must be flexible and adaptable to any and all change made by Owners and/or District ManagersAble to take direction from Owners and District ManagersDemonstrate time management and organizational skillsMust be internally motivated and detail oriented and have a passion for teaching othersPunctuality and regular and reliable attendanceHonesty and IntegrityPhysical RequirementsClose and distance visionMust be able to speak and hearIdentify and distinguish colorsFrequent walking with some standing at timesWill walk for long periods of time, possibly extended distancesStanding for extended periods of time (sometimes up to 8 hours)Frequently lifts/carries up to 25 lbsOccasionally lifts/carries up to 50 lbsContinual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skillsAble to reach hands and arms in any direction and kneel and stoop repeatedlyWorking ConditionsA minimum of 50 hours must be worked each weekMay be indoor or outdoor setting depending on outletVaried weather conditions are expectedWill work near moving or mechanical partsMay work near toxic/caustic chemicals and with fumes or airborne particles.
Varying schedule to include evenings, holidays and extended hours as business dictatesAppearance/Uniform StandardProfessional business attire is always expectedMale FOH managers must wear a clean professional dress shirt which must be tucked inClean black or dark colored pants with a belt (no jeans)Clean non slip black or brown shoes (all shoes must be closed toed and closed heeled)All female managers are expected to wear a professional shirt with sleevesJewelry must be kept to a minimumFingernails must be clean, less than with no nail polishMale managers are not allowed to wear earringsFacial piercings are prohibitedMen must keep facial hair well groomed and trimmedGum chewing is prohibited while on dutyAbout the Company:
Genna Benna's.
Estimated Salary: $20 to $28 per hour based on qualifications.
They must coordinate a variety of activities, whatever the size or type of the outlet.
Managers are responsible for the business performance of Genna Benna's, as well as maintaining high standards of food, service, health and safety.
They are expected to work as a management team with the Kitchen Manager, General Manager and District Manager to assure the best possible overall guest experience with particular emphasis on building a highly professional, efficient and motivated front of the house staff.
The bartenders, servers, hostesses and server assistants report to this position.
Front of House Managers report to the General ManagerStaffing and Traininginterview and hire prospective new employees in accordance with Genna Benna's hiring policy and proceduresTake charge of training new FOH employees and maintain/update/expand the training manualReview employee performance at least 3 months after hire and annually thereafterRecommend disciplinary action, including write-ups, and recommend termination where necessaryPrepare FOH (bartender, server, hostess and server assistant) weekly schedules in compliance with the budgeted hourly limits given by the General Manager and/or District Manager,Recommend policy changes and effectively communicate all FOH policy and operating matters to staff.
Assure compliance with labor laws and company policy.
Shift ResponsibilitiesThe FOH manager is expected to be present and active on the floor during business hours.
Maintain high guest relations and deal with any guest complaints as they ariseVisit every guests table at some point during the dining experienceEnsure that all employees adhere to Genna Benna's uniform standardConfirm that the restaurant is ready for revenue before each shiftVerify that all opening and closing duties are performed before and after each shiftAssign server sections, hold pre-shift meetings and assure that specials for the weekend are understood and wild cards are printedBe prepared to back up all positions (server, bartender, hostess and server assistant) during every shiftMaintain open communication with all BOH and FOH staffAnalyze labor needs as shift progresses and make adjustments accordinglyHousekeepingMaintain high standards of quality control, hygiene, health and safetyCheck stock levels of important items before each shift.
Let the General Manager know when supplies need to be orderedPrepare cash drawers and providing petty cash and change as requiredHelp in any area of the restaurant when circumstances dictateJob QualificationsEducation:
High school diploma or equivalent is requiredCourse work in Restaurant Management or a Bachelor's Degree is preferredMust be at least 21 years of age
Experience:
2 plus years prior restaurant experience is requiredMust have a Valid Driver's LicenseKnowledge of Labor Laws, Health Codes, Safe Food Handling and Sanitation, Safety and Security systems and proceduresMust be able to communicate clearly and understand the English languageOutgoing personality, positive attitude and strong oral communication skills.
Positive interpersonal skills required.
Strong knowledge of restaurant operations, service procedures and function.
Proficient in computer operations including point of sale, word, excel & outlookGood people management skills, communication and listening skills.
Must be flexible and adaptable to any and all change made by Owners and/or District ManagersAble to take direction from Owners and District ManagersDemonstrate time management and organizational skillsMust be internally motivated and detail oriented and have a passion for teaching othersPunctuality and regular and reliable attendanceHonesty and IntegrityPhysical RequirementsClose and distance visionMust be able to speak and hearIdentify and distinguish colorsFrequent walking with some standing at timesWill walk for long periods of time, possibly extended distancesStanding for extended periods of time (sometimes up to 8 hours)Frequently lifts/carries up to 25 lbsOccasionally lifts/carries up to 50 lbsContinual use of manual dexterity and gross motor skills with frequent use of bi-manual dexterity and fine motor skillsAble to reach hands and arms in any direction and kneel and stoop repeatedlyWorking ConditionsA minimum of 50 hours must be worked each weekMay be indoor or outdoor setting depending on outletVaried weather conditions are expectedWill work near moving or mechanical partsMay work near toxic/caustic chemicals and with fumes or airborne particles.
Varying schedule to include evenings, holidays and extended hours as business dictatesAppearance/Uniform StandardProfessional business attire is always expectedMale FOH managers must wear a clean professional dress shirt which must be tucked inClean black or dark colored pants with a belt (no jeans)Clean non slip black or brown shoes (all shoes must be closed toed and closed heeled)All female managers are expected to wear a professional shirt with sleevesJewelry must be kept to a minimumFingernails must be clean, less than with no nail polishMale managers are not allowed to wear earringsFacial piercings are prohibitedMen must keep facial hair well groomed and trimmedGum chewing is prohibited while on dutyAbout the Company:
Genna Benna's.
Estimated Salary: $20 to $28 per hour based on qualifications.
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