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Collection Specialist II

Company Name:
Trustmark National Bank
The purpose of this job is to maintain an effective collections effort on an assigned group of accounts/loans resulting in fewer delinquent loans and minimizing losses. This position may be a front end or back end collector depending on business needs.
o Conducting inbound or outbound collection calls utilizing a predictive dialer, preview or other technology
o Negotiating payment terms for delinquent accounts and accurately notating the account following departmental procedures
o Assisting with difficult collection problems such as: payment disputes, alternative payment arrangements, CCC, out of policy extensions, Insurance claims, foreclosure or repossession request, etc.
o Recognizing problem accounts/loans, alerting management and providing input on a suitable course of action
o Skip tracing and other specialty queues as assigned
o High School and/or some college education with 3 or more years of related external collection experience, (2 years internal) working similar consumer or commercial products. Job related experience will be considered.
o Upper level knowledge and understanding of collection industry standards of practice including a working knowledge of privacy and fair debt collection regulations, bankruptcy, repossession, including replevins, foreclosure and other consumer credit laws affecting collection of debt
o General knowledge of the lending process from point of application to note documentation
o General knowledge of credit bureau information and other sources of consumer reporting
o Good communication and interpersonal skills
o Strong organizational and analytical skills
o Good judgment
o Strong negotiating and decision-making skills
o Strong PC skills
o Team player and supporter

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